Company Name:

WPM Real Estate Management

Location:

Baltimore, Maryland

Approximate Salary:

Not Specified

Job Category:

On-Site (Community)

Position Type:

Full Time

Required Experience:

2 - 5 years

Required Education:

High School or equivalent

Date Posted:

April 11, 2018

Apartment Maintenance Supervisor


WPM is seeking a seasoned Service Manager for downtown Baltimore. The Service Manager leads a team which completes daily maintenance operations for one property or a portfolio of properties. Manager will be responsible for supervising staff, scheduling contractors, managing work orders and resident concerns


Essential Functions:

  • Manages a system for effectively handling service requests ensuring the maintenance team responds within 24 hours of the initial call.
  • Generates the Entrata maintenance work order report daily to track all open work order tickets. Schedules and assigns work orders for maintenance teams, tracking completion and labor/material costs. 
  • Schedules appointments with residents to respect their time and privacy.
  • Leads maintenance team in diagnosis and repair in areas including HVAC, Heat Pump, Electrical, Plumbing, Small/Large appliance, Carpentry, Drywall, flooring, general maintenance, unit turnover, and exterior structural.   
  • Creates crew schedules and updates work order request systems, generating work orders throughout each day to direct service teams. Creates a 24-hour on-call schedule for the maintenance department.
  • Hire, train, motivate, coach, develop, supervise, and terminate staff in order to achieve the operational goals of the property within company polices and guidelines.
  • Conducts property inspections regularly, identifying all interior and exterior work to be completed, generates work orders to track completion. 
  • Immediately notifies management of maintenance issues and recommends resolution.
  • Keeps Property Manager up to date regarding status of all repairs and maintenance.
  • Works with Property or Assistant Property Manager in scheduling the make-ready maintenance of all vacant apartments. 
  • Manages move-in and move-outs processes including ensuring all locks are re-keyed, conducting pre-move out inspections. 
  • Assigns staff to complete tasks to make units ready for occupancy and inspects units prior to move-in.
  • Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer cleanouts, as well as prepare site maps.
  • Schedules and executes routine preventative maintenance on all appropriate equipment.
  • Organizes maintenance shop, keeping inventory of supplies and equipment according to the established OSHA standards. 
  • Establishes or follows cost effective methods of ordering supplies, maximizing value for the price.
  • Ensure any/all storage areas remain locked when not in use.
  • Recommends contract services and ensures that contracted maintenance is completed in accordance with the contract and quality standards, inspecting work before signing off on work order or invoice.
  • Directs staff engaged in the general cleaning and up keep of buildings, including buffing, dusting, sweeping, mopping, vacuuming, and washing windows and inspects/monitors progress. Leads completion of outdoor grounds maintenance, including daily removal and disposal of trash. Develops plan for snow removal.
  • Acts as role model for Service and Site Technicians by following all company procedures and presenting an appearance appropriate for the image of the property.
  • Conducts and schedules regular morning meetings and reviews safety topics.
  • Performs other duties as required.


Required Knowledge, Skills, and Abilities

  •  HVAC certification
  • CAM-T preferred.
  • Demonstrated plumbing, electrical, and carpentry skills required.
  • Knowledge of OSHA safety rules and regulation.
  • Excellent time management and prioritization skills.
  • Ability to communicate in writing, drafting performance reviews and responding to emails.
  • Excellent verbal communication skills with residents and staff.
  • Superior customer service skills with ability to respond to clients with diplomacy, tact and patience.
  • Ability to quickly learn new technology and computer applications.
  • Demonstrated sensitivity to different cultures.
  • Valid driver’s license and vehicle required.

Education and Experience

  • High School Diploma or Equivalent
  • Five years’ experience in commercial or industrial setting
  •  Experience supervising a team, including acting as a role model for others, selecting and training new staff, providing mentoring and coaching to junior staff to develop professionally.


Company Name:

WPM Real Estate Management

Location:

Baltimore, Maryland

Approximate Salary:

Not Specified

Job Category:

On-Site (Community)

Position Type:

Full Time

Required Experience:

2 - 5 years

Required Education:

High School or equivalent

Date Posted:

April 11, 2018

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