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Residence Life Coordinator

Towson, MD
Job Summary
Towson University (TU) is one of the nation’s top 100 public universities. Located north of Baltimore, TU currently enrolls more than 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University values diversity and fosters a climate that is grounded in respect and inclusion to cultivate the intellectual and personal growth of the entire university community. Reporting to the Associate Director of Residence Life, the Residence Life Coordinator (RLC) is a live-in staff member that is primarily responsible for fostering a residential environment where students succeed academically, develop their sense of self, and learn the value of engaging in community. The RLC utilizes the department’s core values of safety and security, learning and education, inclusive and welcoming communities, discovery of self, and engagement & connections to develop engagement plans that further the mission and vision of the department. The RLC leads the community of student learners, advises student leaders, and supervises student staff (Resident Assistants, Community Center Assistants, Community Center Managers). The RLC also serves as a member of the area staff which is responsible for developing a comprehensive living and learning environment for a residence hall/apartment community area. RLCs serve as emergency response personnel both in an on-call capacity and when other crisis or emergency incidents occur. RLCs serve on 1-2 committees to support key functional areas and priorities for department, oversee administrative responsibilities to ensure smooth operations of assigned building(s), foster interpersonal relationships, and are positive role models for students. The RLC is essential personnel that serves as the building coordinator for their assigned residence hall. The RLC is required to maintain their primary residence in the apartment provided to them by Housing & Residence Life (or Capstone) and Towson University during the period of their job appointment. (Primary residence is defined as the domicile where a person resides the majority of time.)
Responsibilities and Duties
  • Facilitate initiatives and practices that promote an inclusive and welcoming community. Conduct educational outreach around diversity awareness, social justice, and equity among students in the residence halls.
  • Provide leadership to a residence hall community of 300-450 first year and upper-class students.
  • Select, train, and evaluate a team of 8-13 Resident Assistants, 12-24 Community Center Assistants, and 1-2 Community Center Managers.
  • Promote personal and professional growth among staff by conducting one-on-one meetings, weekly staff meeting, and providing on-going feedback to foster community engagement and development.
  • Facilitate student success by mentoring and guiding staff to build meaningful relationships with resident students, coworkers, and supervisors.
  • Develop staffs’ leadership skills through creating expectations, goal setting, and prompting reflection.
  • Train staff to complete administrative tasks integral to maintaining housing operations, safety, and security.
  • Advise building council (hall government) to serve the residence hall community by means of student advocacy, leadership skill development, team building, and programming.
Community Building
  • Embody the department’s residential engagement model through multiple avenues that include but are not limited to: in hall opportunities, large scale events, student interactions, community walks, co-curricular involvement, and educational programming.
  • Share experiences through conversations, programming, and other engaging initiatives.
  • Maintain visibility in residence hall as resource, support, and member of the community.
Student Learning and Education
  • Lead residential engagement efforts by providing all students with a level of immersion that prompts them to learn about themselves and others, while reflecting on their multiple roles and responsibilities within the community.
  • Coordinate, advise, and oversee assigned Residential Learning Communities while developing working relationships with faculty and staff campus partners.
  • Educate, explain, interpret, and reinforce policies as outline in Policies for On Campus Housing, the Student Code of Conduct, the Housing & Residence Life Housing Contract, and staff manuals.
  • Create assessment tools to measure learning objectives and goals as it relates to engagement plan and efforts.
Conflict Management
  • Utilize restorative approach to work with students who experience peer and community conflict.
  • Follow up and make timely referrals for students of concern.
  • Serve as conduct hearing officer responsible for meeting with, educating, and sanctioning following expectations for the Department of Housing & Residence life and the Office of Student Conduct Civility Education.
  • Participate in departmental on-call rotation to ensure the safety and well-being of students.
  • Manage and allocate the Resident Assistant and Building Council programming budgets.
  • Oversee housing occupancy and building management by facilitating building openings and closings, building access, room change requests, and key inventory.
  • Maintain exceptional physical condition of residence halls by proactively identifying needs, reporting issues, assessing damage, and assigning billing as appropriate.
  • Ensure building safety by facilitating health & safety inspections and safety drills.
  • Actively participate in departmental committees, taskforces, and working groups.
Other Responsibilities
  • During the summer: Assist with building transition to summer conferences, represent department in new student orientation sessions, and maintain building operations for summer school.
  • Meetings and Trainings: Attend department meetings and on-going trainings as scheduled.
  • Assist with university events such as: Admissions Open House, Welcome to TU, TigerFest, Homecoming, etc.
  • Provide assistance when required with administrative or programmatic tasks for the department or division of student affairs.
Qualifications and Skills
  • Master's Degree
  • One year of experience.
  • Demonstrate a high level of integrity by connecting personal and departmental values.
  • Highly adaptable with a strong desire to learn.
  • Ability to communicate thoughts with clarity, demonstrate active listening, and ask appropriate questions.
Salary and Benefits
$44,948 annually and full University benefits that include 22 days of annual leave, up to 15 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission.

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