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Service Coordinator

Lanham, MD
WHAT WE ARE LOOKING FOR:
Service Coordinators are the first stop for residents in need of maintenance in their homes. They are highly organized individuals with an ability to multi-task in a busy environment. They have excellent written and verbal communication skills and the ability to provide unparalleled customer service under all circumstances. WHAT WE EXPECT FROM YOU:
  • Coordinate incoming service requests
  • Manage work order process for all resident requests, apartment turnovers, scheduled maintenance and after-hours emergencies
  • Communicate with vendors regarding scheduled work
  • Ensure Service Technician work hours are documented per internal quality control standards
  • Encourage and build positive relationships with team members, customers, and vendors
  • Provide high levels of service to all customers and team members
  • Demonstrate behaviors that cultivate a positive work culture
  • Contribute to community/company engagement efforts
  • Perform other duties as assigned by manager and/or supervisor
JOB KNOWLEDGE & SKILLS:
  • Superb customer service skills
  • Strong written and verbal communication skills
  • Ability to keep neat and accurate records
  • Capacity to understand and follow directions
  • Competence with technology including Microsoft Office
Requirements:
  • High school diploma or GED
  • One year of experience in clerical/data entry and office environment
  • Experience with Yardi software products a plus

Req Benefits: Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry. Southern provides: * A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost * Company paid Group Term Life and AD&D Insurances * Traditional and ROTH 401(k) with Company contribution * Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty * Continuing Education You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate. Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.

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