The Service Technician is a key player in the overall success of the community. They provide exceptional customer service to our residents. They make repairs, aid in the make ready process, help oversee vendors, diagnose problems and provide solutions.

Essential Duties and Responsibilities include the following:

· Assist service manager with all aspects of the property’s maintenance, including grounds, custodial, preventative, corrective, deferred and emergency maintenance.

· Complete turnover of vacant apartment homes.

· Use our electronic records for accepting and closing service requests.

· Interact with residents and provide quality service.

· Work with and oversee vendors and their work as needed.

· Maintain current knowledge of applicable laws and regulations.

· Complete service requests within 24-hour time period

· Maintain the physical asset of the property as directed by the Service Manager with a focus on those tasks that will require advanced skills and knowledge of apartment maintenance.

· Work closely with Service Manager and teammates to complete the “Preventative Maintenance Program”. Respond quickly to deficiencies found in preventative maintenance inspections.

· Daily operation and maintenance of all working elements of the property including specialized lighting system, water feature, irrigation, plumbing, electrical, small trash chute and compactor, elevators, gates and doors, stairs, signage, and garbage collection areas.

· Assist in maintaining electronic records of service requests, preventative maintenance, capital expenditures, make ready status, etc.

· Coordinate and perform repairs of property grounds and apartments.

· Showing care and concern for our residents through timely follow-up and meticulous completion of their apartment service tickets in a timely fashion.

· Sustaining peak efficiency operation levels for all property components

· Preserve the aesthetics and safety of the building.

· Adhere to applicable building, county and safety codes/standards, while running an accident-free operation.

· Assist in conducting move-out inspections and over the make ready process to confirm that all vacant units are ready for show and resident move-in within 7 days.

• Continually inspect buildings, grounds and common areas to identify needed preventative maintenance, to ensure that the buildings and common areas are clean, grounds are being properly maintained and to identify current and potential safety hazards.
• Maintain a clean, safe, and well-organized shop and equipment storage area in compliance with all OSHA regulations, i.e., maintain Hazard Communication Program, SDS, State and Federal posters and posting OSHA summary forms.

· Complete after-hour emergency service requests immediately.

· Adhere to and monitor keys/locks in accordance with key control policies.

• Maintain operating manuals, warranty records and other materials pertaining to general inventory and parts replacement and availability.
• Keep abreast of developments in the field, including new products and new and less expensive ways of making repairs
• Always maintain the highest standards of resident relations.
• Assist Service Manager in completing and return of Monthly Preventative Maintenance Sheets.

Qualifications / Skills – Must have one or more of the following:

Education, Certificates, Licenses and Registrations

• HVAC (CFC), DPEA and/or NAPE certification required.
• Minimum 2 years of experience in property management or similar field.
• Knowledge of risk management, OSHA, and MSDS.
• HVAC, EPA and/or NAPE certification required.
• Skilled in performing repairs on hot water heaters, appliances, electrical, plumbing and other mechanical items.
• High School Diploma or equivalent
• Familiarity with drywall work, painting, caulking, and basic carpentry.
• Excellent communication skills, both written and verbal
• General capability with the Microsoft Office suite and comfort using various technology platforms, apps and computer programs

Other Skills/Requirements

• Leading by example and being a role model for the standards and behaviors consistent with the core values and culture of company.
• After-hour availability; including nights and weekends.
• Must have personal/reliable transportation to respond to on-call/after-hour emergencies.
• Capable of occasionally lifting, pushing, pulling, or transporting 60 pounds or more.
• Ability to move around property sites, which includes climbing stairs and ladders.
• A safety mindset and an eye for detail
• Excellent communication skills, both written and verbal.
• Availability for emergency situations at the property, including an on-call rotation

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to talk or hear, stand, sit, walk, use hands to finger, handle or feel, reach with hands and arms. The employee is regularly required to climb or balance, stoop, kneel, crouch, or crawl. The employee is occasionally required to smell and lift and/or move up to 50 pounds. Special vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue hardship. The noise level in the work environment is usually moderate.

Scheduling

• Required to maintain a regular schedule which may require working overtime, weekends and non-traditional holidays.
• Will be required to be on-call and aid during staffing deficiencies on-site.

Job Type: Full-time

Salary: $21.50 - $25.00/hr

Additional Compensation:

• Commission
• Overtime pay

Benefits:

• Dental insurance (employer paid)
• Health insurance (employer paid)
• Paid time off
• Vision insurance (employer paid)
• 401K program

Schedule:

• 8 hour shift, rotating weekends as well

Work Location: In person

Employer is an Equal Employment Opportunity Employer, M/F/Disability/Vets, Drug Free Workplace